Returns & Exchanges

At Cuckoo Australia, we want you to be completely satisfied with your premium home appliance purchase. If you change your mind or encounter an issue, our streamlined returns process ensures a hassle-free experience within 30 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Ensure the product is in its original, unused condition with all accessories, manuals, and packaging intact to qualify for a full refund.

• 3.
  Dispatch the Item

  Securely pack your item, attach the provided return label or shipping address, and drop it off at your nearest authorized courier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned appliance, we will process your refund or exchange within 5-7 business days to your original payment method.